Shipping policy
📦 A note on current orders
The Serpent has sold far faster than anyone expected, and we're currently shipping on a pre-order basis. Orders are reserved the moment you check out and dispatched in batches, in the order they were placed. Your piece and the price you paid are locked in — there's nothing you need to do.
The estimated dispatch for the next available batch is shown on the product page when you order. Batch dates can shift with demand, so if you'd like the latest estimate for your order, just ask. You'll get a tracking email as soon as yours is on its way.
If you have any question about your order — timing, tracking, anything — please email us at hey@noorviper.com before contacting your bank or PayPal. We reply within 24–48 hours and can sort out almost anything faster than a claim can.
Delivery times (after dispatch)
All destinations: 5–10 business days
Delivery times are estimates from our carriers and aren't guaranteed.
Shipping cost
Free shipping on orders over $55. Orders under $55 ship for a flat $4.95.
Tracking
Track your order any time at noorviper.com/apps/track123. Tracking can take a few days to show its first update after your label is created.
Didn't get your order emails?
Check your spam or promotions folder first. If they're not there, the email address may have been mistyped at checkout — contact us and we'll resend your details.
Lost or delayed parcels
If your tracking hasn't updated for more than 20 days, or your parcel shows delivered but you can't find it after 48 hours, contact us and we'll make it right, usually with a free replacement.
What we can't cover
- An incorrect or incomplete address entered at checkout
- Parcels refused, or not collected after delivery attempts
- Delays caused by carriers, weather or other events outside our control
Changing your address
Contact us as soon as possible. We can update your address any time before your order is dispatched.